Maybe you have noticed your employees are sneaking out for long coffee breaks more and more. Perhaps the office coffee just seems to be lasting longer than you remember it lasting or maybe the teams in your workplace just seem to be more at odds with one another than usual.
These are just three tell-tale signs that the office coffee service your New Jersey office uses is doing something wrong. When it comes to office coffee services, you have plenty of choices and there are scores of variables that can make or break your office coffee relationship.
So today, the coffee concierge team here at Corporate Essentials is banding together to highlight five things your NJ office coffee service might be doing wrong.
5. Lack of Flexible Service Options
Sometimes an unpredictable event or even emergency can propel your company break room into a coffee crisis. Moments like those, it is great to know that great office coffee services have your back – whether by whisking a short-term loaner machine into place when your equipment fails, providing a double order of some particular item at short notice or offering substitutions when people have landed in town without prior notice.
Working with an office coffee service should be more about providing solutions than causing problems for your NJ office. If you feel like you are not getting the support your teams deserve, it might be time to put that long-standing office coffee service contract under review.
4. Restricted Product Offerings
We often tell people that there is nothing worse than bad coffee – but for some offices, boring coffee can be just as bad. When we give advice about choosing between NJ’s many great office coffee services, we always mention the importance of a broad portfolio of top-quality coffees and other beverages.
This gives you the opportunity to satisfy the variety of thirsts your staff and visitors might have at any given moment. It is vital that your office coffee service live up to the promise of their product catalog – without a variety of standard products and occasional new offerings, you may find yourself with a steady stream of people exiting the building throughout the day to have their needs met elsewhere.
3. Spotty Customer Service
While we are on the topic of living up to promises, great office coffee services all have one thing in common: customer service that shines. If you need something from your office coffee supplier, the odds are you need it now.
That means you need someone to answer the phone when you call, need the delivery guy to show up when he is scheduled to arrive and most of all, need to be sure that if your account manager says a product, service or piece of equipment you requested is going to be there as soon as possible, it actually arrives as planned.
2. Outdated Coffee Machines
As much as we like to take the credit for making your break room experience stellar, the fact of the matter is your office coffee is nothing without a solid office coffee maker. When you evaluate office coffee services, you take the coffee machines on offer into account on a couple of levels.
First you consider whether the machines available can meet the demand for coffee and other break room beverages at your office. Second, and perhaps more importantly, you need to consider the maintenance, training and upgrade path for the equipment you are bringing into your firm. An old office coffee machine sends a particular message to visitors, but if the coffeepot fails to function properly, that is a bigger problem.
1. Underwhelming Attitude
Here at Corporate Essentials, office coffee is our passion. We understand the nuance between coffee roasts, the importance of bean origins and your commitment to providing the best office break room in town with phenomenal coffee at its foundation. There are other office coffee services where the staff might not be as enthusiastic.
You rely on your coffee rep to provide dedicated service and fulfill your vision for a well-stocked break room where office coffee brings people together – they need to love coffee to help you succeed.
The cornerstone of your relationship with any office coffee service should be clear, consistent communication. If you have tried to remedy the situation and feel like you are getting nowhere fast, reach out and contact the Corporate Essentials. Our experts are on hand to discuss all your coffee conundrums – we are here to help, and confident in our ability to provide real-word solutions to your problems.
